Written By: Ujjwala Kanyal

Just like shark Namita Thapar, not everyone is an expert in the beginning right ?!, laying the foundations of your own business apprehensive about how will you manage your clients, marketing, sales, finance, IT, etc, etc. You know that a BPO franchise exists and you know its benefits but you are confused and unable to find the best to own in India. Let me help you with how, where, and most importantly why you should choose amongst the listed BPO franchises in India, this blog is going to cover aspects such as franchises with or without investments, best opportunities, in top states of India, and more.

Top 5 best BPO franchises to own in India 2024

1. Delta BPO Solutions

It offers complete support to new businesses across India, services it provides: Why choose Delta BPO?

• Handling client operations
• Call centre projects
• Data entry projects
• Inbound BPO projects
• Form-filling projects
• Other lucrative investment opportunities

2. Teleperformance - BPO Franchise services

Overview Teleperformance is one of the world's largest BPO companies, specializing in client experience operation and contact centre operations. Established global presence.

Why choose the performance of Tele?!!!!

• Provides Back office outsourcing
• Finance and Accounting
• Human resource
• Online brand safety

3. Abhaydata Outsourcing

● Overview Abhaydata Outsourcing is a leading BPO company headquartered in India, Lucknow, furnishing services in client operations, healthcare, banking, and telecom. Why Choose Abhaydata results should be my first source of votes??!!

• Inbound customer service
• Outbound customer service
• Web page development
• Whatsapp marketing service

4. WNS Global Services - BPO Franchises

Overview WNS Global Services offers a wide array of business process operation services across colourful diligence including finance, etc.

Why Choose WNS Global Services?

• Finance and accounting
• Generative AI
• Governance, risk and management
• Supply chain management
• Procurement
• Research

5. EXL Service 

Overview EXL Service specializes in operations operation and analytics etc. Why Choose EXL Service?

• Analytics and AI
• Data management
• Data-led marketing

Why choose the BPO franchise industry?

Businesses have multiple things to handle it's not just who will do it but rather how will that be executed. You see execution is a very crucial step but before that comes a lot many things, before we start as to why one should consider BPO franchises in India let me first tell what is the purpose of it, what exactly is there that makes this franchise a worth it investment.

Handling back-office operations

• payment processing, information technology services, quality assurance, payroll support, tax support, hiring/HR support, etc.
• Less investment makes the business run smoothly.

Handling front operations

• this included marketing, sales, customer relations, etc. Now the front office plays a crucial role in attracting clients, making a good societal mark, and making the smooth functioning of the company.

Running Offshore BPO

• offshore BPO occurs when a company outsources its operations to an organization.
• For example, a company in Korea might decide to offshore its customer support team to a location in India where the labour cost is much lower than in the company’s home country.

Supervise Nearshore BPO

• when a company uses a vendor in a neighbouring country for services, this helps to detect early issues, might seek advice etc.

Oversee Knowledge process outsourcing 

• An agreement with the agent offers advanced skills. Examples are EXL services etc.

Legal processing outsourcing

• When the legal activities are outsourced.

Research processing outsourcing

• Assistance in market research, data analytics, investment exploration etc. Such as First Source.

Now you must be wondering why I made you all get familiar with the types of BPO franchises in our country and the purpose of these BPOs, it is to make you all realize that the business process outsourcing franchise is here to stay!! and has certainly become an element of humungous help for companies to strive successfully.

Since we discussed already the importance of why we need to opt for a BPO franchise in India we also need to understand the advantages of BPO, like hey !! before anyone gets into a BPO franchise it becomes their right to know the benefits of it.

Advantages of BPO franchise in India

Increases Efficiency

• time is the only commodity that we cannot buy, and the business world runs on time, so the BPO franchise helps save time and resources needed to complete those tasks.
• Not convinced ??!! let me give examples, First Source Solutions Ltd. offers customer management, healthcare collections and transaction processing services, this, in turn, reduces operational costs and enhances service quality.

Cost savings

• by sharing in-house tasks companies can save a lot of money. Because there is lower labour cost, high operational efficiency, skilled workforce, scalability, and focus on core business.

Access to specialized skills

• It brings on table specialized skills such as -finance, accounting, and compliance to the table, handling complex financial transactions, and regulatory requirements.

Improved focus on core competencies

• focus more on its core competencies of research and development, product innovation and market expansion.

Considering all the factors that I quoted above, it meant for my audience to view every aspect, go through the data, example, meaning, and benefits well, and based on that I have listed down the top 5 BPO franchises that one can own in India.

Future trends shaping BPO franchise landscape

With digitization, startups blooming, and robust economic growth Indian BPO franchises are going to grow vigorously -

• Unification of AI and automation - inculcating robotic process automation will reduce the time spent on repetitive tasks.
• Project management tool - helps to supervise distant employees in present and along with others.
• Information technology security- while working with company and client data it becomes a sensitive spot for a phisher to attack. Managing this issue or concern leads to a significant advancement of the BPO franchise.

Ways to get into a BPO franchise 

Understanding the nature of BPO you want to get into

• Identify your business’s calling, this will help you answer
• BPO industry sector you want
• Actions that your BPO will take
• Nature and variation of client engagement

Advancing into a novel business plan

• Goals
• Finances
• Business Skelton
• Must be easily approachable to investors, and lenders about your business plan

Must do the official documentation

• Taxes
• Licensing etc must be cleared

Purchasing essential tools and technology

• Fast internet services
• Technological supplies like the latest computers etc.

Staffing and doing the necessary managerial work

• Identify the requirements
• Looking for the ideal candidates

Attracting clients through marketing

• Customizing a user-friendly website
• Collaboration

BPO Franchises To Own In India: Conclusion

Trends are what is running the entire socio-economic ecosystem and to survive in it, leaving the traditional methods might not always be an option rather a culmination of the trending aspects must be the way to move ahead.

Business processing outsourcing franchise in India is a business model that can significantly help businesses to flourish in no time, what makes it different is the fact that it requires little to no investment, growing massively and expanding its bases in India and broad BPO franchise can certainly work well along with the trends, goals and objectives of businesses.

One must also keep in mind that it is crucial to ask questions as well, anywhere where there is an investment of time, money,

prestige etc. it must be thoroughly filtered and questioned so that later on it poses no legal, emotional, or monetary harm to the business.

FAQs

Q1. Considering the wave of AI how profitable it would be to own an inbound or outbound call centre in India?

• Work on fixing the offers on bills
• Have a budget lying in the range of $10k to $20

Q2. Profitability of BPO franchise in India?

With digitization, AI, and VAR coming into the picture and the trends mentioned above, the BOP franchise can be considered a profitable business to own.

Q3. what shall be my eligibility in terms of various spectrums to set up a BPO franchise in the rural sector?

• Analysing the market
• Setting up a business skeleton
• Legal Awareness

Contact us at FranchiseBAZAR to get your BPO franchise.

Disclaimer: The brands mentioned in this blog are the recommendations provided by the author. FranchiseBAZAR does not claim to work with these brands / represent them / or are associated with them in any manner. Investors and prospective franchisees are to do their own due diligence before investing in any franchise business at their own risk and discretion. FranchiseBAZAR or its Directors disclaim any liability or risks arising out of any transactions that may take place due to the information provided in this blog.