Service Sector Current Situation And Future Of Service Sector In India 

on Jun 14, 2021 | 10497 views

Written by Faraz MJ                                                                                     May 14, 2021

The services area isn't just the dominant sector in India's GDP but has also brought significant foreign investment, has contributed significantly to trade, and has given the huge scope of business. India's services area covers a wide variety of activities like trade, residence and restaurants, community, social and personal services, transport, storage and communication, financing, protection, and services related to development. 

A majority rule political setup and an excessive number of assumptions from the government will begin to deteriorate in the quality of service to be given. With the plan of extension in new regions demanding the presentation of new services and different regions demanding improvement like service, the government is continually constrained to offer types of assistance quantitatively and qualitatively.

Coronavirus unprecedentedly affects the Indian economy and likely will for a long while. For service stocks, the pandemic has been a hodgepodge of good and awful news.

Services that improve the stay-at-home lifestyle and improve monetary wellness have done quite well. For example, utilities that keep you cool in the mid-year and distributed computing service suppliers that keep the sites you shop on running are doing incredible. Fast food restaurants like McDonald's have progressed nicely, as have organizations in the media space as both drive-through restaurants and media space are turning out to be consumer staples. 

However, not all service stocks have fared well during the COVID-19 pandemic. With cover set up orders, the travel and transportation industry had a very bad experience. During a pandemic where a dangerous infection is spreading wildly, individuals would prefer not to travel. Thus, cruise lines, airlines, taxi organizations, and different businesses that emphasize moving customers starting with one spot then onto the next to have managed some serious suffering. Physical retailers have additionally been managed a tough hand, alongside casinos clubs and different businesses considered to be nonessential.

The services area is a critical driver of India's monetary development. The area contributed 55.39% to India's Gross Value Added at the current cost in 2020. GVA at essential costs at current costs in the second quarter of 2020-21 is assessed at Rs. 42.80 lakh crore (US$ 580.80 billion), against Rs. 44.66 lakh crore (US$ 633.57 billion) in the second quarter of 2019-20, showing a withdrawal of 4.2%. As indicated by the RBI, in January 2021, service trades remained at US$ 17.07 billion, while imports remained at US$ 10.09 billion. 

India Services Purchasing Managers' Index (PMI) expanded to 55.3 in February 2021 from 52.8 in January 2021. 

Service Sector in India: Sectors and Growth potential 

Let us now look at the 3 major service sectors in India that perform, and also demonstrate strong potential for future growth.

  1. IT-BPM/Fintech 

The IT/ITeS and Fintech sections give more than $ 155 billion in net worth and can develop between 10 - 15% per annum. Exports from its biggest part. Up until now, our key benefit has been minimal expense work exchange in a predominantly English - communicating country. Going ahead, the IT and ITeS sections require significant upskilling to move past a 'low - cost low worth add service supplier' to a 'high worth add accomplice'. 

Indian IT organizations can also use their range of abilities to give fintech answers for worldwide monetary clients. The monetary risk the board services; security, natural disaster modelling, and underwriting are instances of high worth add services performed inside India for a worldwide audience. 

2.Medical care and Tourism 

The current contribution of the medical care industry is more than $ 110 billion and is assumed to contact $ 280 billion by 2020. Accessibility of a-list clinical offices, professionals doctors, specialists, and pharmaceuticals are a portion of our benefits. With advanced correspondence and interfaces, indicative medication can also be taken advantage of as a service for worldwide clients. 

Moreover, for the travel industry, India is famous for its places of natural beauty and historical significance. The travel industry contributes $ 47 billion to the nation's GDP. Thus, the travel industry has outstanding potential outcomes to support the Indian services area in the following decade. 

To attract significant incomes, improved client experience (clinical or the travel industry) is the key factor that will decide its future development. In this tough situation, government drives like e - Visas, better framework offices, security, network, and so forth are empowering agents the right way. 

3.Logistics and Transportation 

India's natural coastline and large waterway network give it a strategic advantage in giving transportation and logistics services, both locally and globally. These can be classified into ports and ports services, warehousing, trans-shipment services, e - logistics, inland waterways for cargo and travellers, interstates, and devoted cargo corridors. India's logistics service area itself is relied upon to develop from $ 115 billion to $ 360 billion by 2032. 

India ought to intently investigate the improvement of the service business, given the potential and need for supported enormous scope investment. Investment normally has a long gestation period. However, when the foundation is made, linkages to the remainder of the economy give significant multiplier impacts. For example, the Mumbai - Pune expressway and the improvement of service industries in Pune.

There are a lot of benefits to starting a service business, starting with the fact that you can hit the ground running with low investment or store space. But service businesses have their disadvantages also. 


  • If you sell a service, you typically don't have any stock. Rather than purchasing and selling items, you persuade clients to use your ability to make their lives simpler. You don't need to assemble, so you have no creation office, and you don't need to look out for items to be done and reviewed so you can sell them. This frees you up to concentrate on selling rather than inventory or production.

  • If you developed your service depending on the ability you have, you are a specialist in your field. You can expand the size of your business by getting better at that expertise. The drawback of this is that you should copy yourself in the long run. That implies you need to employ individuals who can duplicate the degree of service you give. This requires consistent observing, assessment, and retraining of workers. Where assembling organizations should attempt to improve productivity, you need to attempt to improve the nature of service, which can be a lot harder to measure than productivity. 


  • Your service business is more difficult to value than an assembling or retail organization. Those businesses have stock, gear, and other hard resources that have esteem. You can begin a service business with a telephone and next to no gear. While this makes for a basic beginning up it can make for difficult valuation. You need to build up a track record of sales and some dependable deal projections to persuade moneylenders of the value of your company.

  • In difficult economic times, customers generally cut back on services. They centre on items they need to survive and succeed, and services are regularly viewed as additional items. For example, an individual who has been paying for oil changes may choose to do his oil changes to save cash. An individual who has been hiring a pet walker may conclude that she can do the work herself and save money. You ought to assess your service to perceive how you can make it more significant to your clients so they consider you to be a need. 

Future of service sector in India

The development of the Services Sector in India is a unique example of jump-frogging traditional models of financial development.

The Government of India perceives the significance of promoting development in the services area and gives a few incentives across a wide variety of areas like medical care, the travel industry, training, education, communications, transportation, information technology, banking, finance, and management among others.

The Government of India has adopted some initiatives recently; some of these are as follows:

  • Under Union Budget 2021-22, the public authority allotted Rs. 7,000 crore (US$ 963.97 million) to the BharatNet program to support digital availability across India. 

  • The FDI limit for insurance agencies has been raised from 49% to 74% and 100% for insurance intermediates. 

  • In January 2021, the Department of Telecom, Government of India, signed an MoU with the Ministry of Communications, Government of Japan, to reinforce collaboration in the space of 5G innovations, telecom security, and submarine optical fibre wire system.

By 2023, the medical care industry is supposed to reach US$ 132 billion. India's digital economy is assessed to arrive at US$ 1 trillion by 2025. Before the end of 2023, India's IT and business services area is required to arrive at US$ 14.3 billion with 8% development. 

The implementation of the Goods and Services Tax (GST) has made a common national market and decreased the general taxation rate on the stock. It is expected to diminish costs over the long term because of the accessibility of GST input credit, which will bring about a decrease in costs of services.


The service sector covers a huge area in India's GDP. As we all know, many businesses face a very bad time in this pandemic. But the service sector is comparatively immune to these damages due to a number of policies and plans for the service sector framed by the Government. According to all these factors, investing in India's service sector could unequivocally be a good opportunity. And as we all know there is always risk in business. This is the nature of business and the nature of entrepreneurs taking the risk.

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